There are many important staffing positions in today’s industries. But the value of customer service often goes overlooked. Each customer service staff member is essentially a brand ambassador; they are the ones who personally meet with the clients. They have the opportunity to either grow or weaken the company that they represent. Here are a few qualities that you will find within our customer service staff.

Courteousness

As mentioned earlier, customer service is often the personal face of the company. Clients meet with them to file requests and express issues. It is hard to work in customer service when it is late and you’ve been dealing with multiple issues. Anyone could easily show some annoyance or frustration. But a true customer service clerk will keep their composure. They won’t give in to the stress; they always find a way to stay focused. One way in order to maintain that focus is to remember why they are there in the first place.

Focus on the client

The whole purpose of customer service lies in its title. Each member is there to serve the customer. They must make sure that the client is happy. This should be the driving force for the staff’s performance, no matter how difficult a client might be. The customer service crewmembers must be able to hold a compassionate attitude. They must also be able to think on their feet when things do not go as planned (i.e. when an appointment is not in the registry).

Work under pressure

As alluded to earlier, being a customer service staff member requires dealing with unforeseen problems. Often times those problems can seem great, and anyone could easily crack under the pressure. But a great customer service clerk is able to block out that pressure and just focus on the task at hand.

Total value

Whether or not it is for temporary staffing or permanent recruiting, each customer service clerk must maintain these essential qualities. If a clerk (or any staff member) expresses these qualities, it will be a reflection on the overall company. For more information on our staffing services, please feel free to contact us here. If you are ready to request staff for your own company needs, be sure to check out our staffing request form here.

We all know that tax season is inevitable and can be burdensome for businesses without enough manpower in their accounting department. During this time, a smart move to make for any company is to hire temporary accountants and other workers to make sure that the process can go smoothly. It’s always a bonus to have extra help on hand. When tax season comes, business owners can be overwhelmed even with an internal staff of accountants on board. Hiring temporary accountants through a staffing agency can be a great and efficient alternative to hiring more full-time employees for your own accounting team.

With a temporary staffing team on your side, you’ll get the work you need done for the exact amount of time that you need it. You won’t have to put the time and money into training new accountants as they will already have all the work experience and credentials necessary to dive right into what needs to be done. Once all the work is complete, you can then reduce staff levels and get back to your regular work force size. It’s a win-win.

Accountants For You specializes in providing skilled and experienced accountants at any level and for any sized staffing need. Prevent your core team from burning out through this tough season and come out ahead of the game. Contact Accounts For You for your temporary accounting needs today.